These Terms of Service apply when you access or purchase from thelittlesprout.co.uk.

Throughout these terms, “we”, “us” and “our” refer to Little Sprout. By using our website or placing an order, you agree to these terms.

1. About us

Trading name: Little Sprout
Business owner: Oliver Turner
Email: contactthelittlesprout@gmail.com

2. Our products

We aim to describe and display our products as accurately as possible. Colours may appear slightly different depending on the device or screen being used.

Because crochet pieces are made individually, minor variations in stitching, dimensions, shape and appearance may occur. These natural variations do not normally constitute defects.

The crochet pieces are intended as decorative pregnancy keepsakes and nursery display items unless expressly stated otherwise. They are not intended to be used as toys and should be kept out of reach of babies and young children.

The product page will provide confirmed materials, approximate dimensions, care instructions and safety information where applicable.

3. Placing an order

When you submit an order, you are offering to purchase the products shown in your basket.

An order is accepted once we send confirmation that it has been accepted.

We may cancel or refuse an order where:

• Payment cannot be authorised

• Product or pricing information contains an obvious error

• The item is unavailable

• We cannot deliver to the address supplied

• We reasonably suspect fraud or misuse

If we cannot fulfil an accepted order after payment has been taken, we will issue a refund.

4. Prices and payment

Prices are shown in pounds sterling.

The product price, delivery charge and total payable will be displayed before the order is placed.

Little Sprout is not currently VAT registered unless the website states otherwise.

Payment must be completed using an accepted payment method displayed at checkout.

5. Delivery

Orders are delivered to the address entered at checkout.

Customers are responsible for checking that their name, address and contact information are accurate.

Dispatch and delivery estimates are shown on our Delivery Information page. Delivery dates are estimates and may be affected by Royal Mail delays or circumstances outside our reasonable control.

6. Preorders

Where an item is sold as a preorder, this will be clearly stated on the product page.

Any estimated dispatch date is an estimate. If there is a significant delay, we will provide an update and explain the available options, including cancellation where applicable.

7. Returns and refunds

Cancellation, return and refund rights are explained in our Refund and Returns Policy.

Nothing in these terms limits your statutory consumer rights.

8. Sunflower seeds

The included sunflower seeds are intended for planting and are not suitable for consumption.

Adult supervision is required where children are involved.

Seed germination depends on factors including storage, soil, temperature, watering and growing conditions. We cannot guarantee that every seed will germinate.

Sunflower seeds may only be included with orders sent to eligible UK addresses.

9. Care and safety

Follow all care and safety instructions supplied with the collection.

The crochet keepsakes should be spot cleaned only unless the product instructions state otherwise.

They contain small components and should be kept away from babies and young children.

10. Intellectual property

The Little Sprout name, written copy, card artwork, graphics, photography, website design and other original content belong to Little Sprout or are used with permission.

They may not be copied, reproduced, distributed or used commercially without written permission.

11. Website availability

We may change, suspend or withdraw parts of the website without notice.

We do not guarantee that the website will always be available, uninterrupted or error-free.

12. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

13. Changes to these terms

We may update these terms when our products, services or legal obligations change.

The terms applying to an order are those displayed when the order was placed.

14. Governing law

These terms are governed by the laws applicable in the United Kingdom. Customers retain the mandatory consumer rights available in the part of the UK where they live.

15. Contact

Questions about these terms can be sent to:

Email: contactthelittlesprout@gmail.com
Address: [Insert business address]

Privacy Policy

Last updated: [Insert date]

Little Sprout respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights available to you.

1. Who we are

Trading name: Little Sprout
Business owner/data controller: Oliver Turner
Email: contactthelittlesprout@gmail.com

2. Information we collect

Depending on how you use our website, we may collect:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Order and transaction information

• Products viewed or added to your basket

• Messages sent through our contact form

• Delivery and tracking information

• Device, browser and IP-address information

• Cookie and analytics information

• Marketing preferences

• Information relating to returns, complaints or customer-service enquiries

Payment-card details are processed by our payment providers and are not normally stored directly by Little Sprout.

3. How we use your information

We may use personal information to:

• Process and deliver orders

• Take and confirm payment

• Communicate about an order

• Provide customer support

• Handle returns, refunds and complaints

• Prevent fraud and protect the website

• Maintain business and tax records

• Improve our website and customer experience

• Measure website and advertising performance

• Send marketing communications where permitted

• Comply with legal obligations

4. Our lawful bases

Depending on the purpose, we process personal information because:

• It is necessary to perform a contract with you

• It is necessary to comply with a legal obligation

• It is in our legitimate interests, provided your rights do not override those interests

• You have given consent, such as for certain marketing or cookie uses

Where we rely on consent, you may withdraw it at any time.

5. Who we share information with

We may share relevant information with service providers that help us operate the store, including:

• Shopify

• Payment providers such as Shopify Payments, PayPal and Klarna

• Royal Mail and other delivery providers

• Website-hosting and domain providers

• Email and customer-service providers

• Review platforms such as Judge.me

• Analytics and advertising providers such as Google and Meta

• Accountants, advisers, insurers or legal professionals

• Government authorities where required by law

These organisations receive only the information needed to perform their services.

6. International transfers

Some service providers may process information outside the UK.

Where this happens, we will rely on appropriate legal safeguards as required by UK data-protection law.

7. How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, dealing with disputes and meeting tax, accounting and legal obligations.

Different categories of information may be retained for different periods.

8. Marketing

We will only send promotional emails where we have permission or another lawful basis to do so.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting contactthelittlesprout@gmail.com.

Unsubscribing from marketing does not stop essential communications about an order.

9. Cookies

Our website uses cookies and similar technologies for functions such as:

• Remembering basket contents

• Providing secure checkout

• Analysing website usage

• Measuring advertising performance

• Personalising parts of the website

Where legally required, non-essential cookies will not be used unless you provide consent.

You can manage your choices through the cookie banner or your browser settings.

10. Your rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information

• Ask for inaccurate information to be corrected

• Ask for information to be deleted

• Restrict or object to certain processing

• Receive certain information in a portable format

• Withdraw consent

• Complain to the Information Commissioner’s Office

To make a request, email contactthelittlesprout@gmail.com.

We may need to verify your identity before completing a request.

11. Complaints

Contact us first if you have concerns about how your information is being used.

You may also complain to the Information Commissioner’s Office.

12. Security

We use reasonable technical and organisational measures to protect personal information.

No online system can be guaranteed completely secure, but we take appropriate steps to reduce risk.

13. Changes to this policy

We may update this policy when our website, services or legal obligations change.

The latest version will always be published on this page.

14. Contact

Questions about privacy can be sent to:

Email: contactthelittlesprout@gmail.com